Lost or Stolen Packages

Once orders are shipped, The Brain Boutique is not responsible for lost, stolen or mis-delivered packages. Orders placed on our website are shipped via a third- party carrier, and as such risk of loss and title for goods ordered pass onto you upon our delivery to the carrier. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance. The shipping carrier used will be listed on your shipping confirmation email.

If you are concerned about package loss, consider upgrading your shipping service during checkout. You can see shipping options above under “Shipping Rates” or during checkout.